Refund Policy
Effective Date: [Insert Date]
At [Your Company Name], we strive to ensure that every customer is fully satisfied with their purchase. This Refund Policy outlines the conditions under which refunds may be issued for products purchased through our website. By placing an order with us, you acknowledge and agree to the terms outlined below.
1. Eligibility for Refunds
Refunds may be approved under the following circumstances:

• Damaged or Defective Products: If you receive a product that is damaged, defective, or not functioning as intended, you may be eligible for a refund or replacement. Proof of the issue (photos or video evidence) must be provided within [X days] of delivery.

• Incorrect Item Received: If you receive an item different from what you ordered, please contact us immediately for assistance.

• Non-Delivery: If your order does not arrive within [X business days beyond the estimated delivery timeframe], you may request a refund after we have verified the shipping status with our suppliers and carriers.

2. Non-Refundable Situations
Refunds will not be issued under the following conditions:

• Change of Mind: We do not offer refunds if you decide you no longer want the product after purchase.

• Incorrect Address Provided: Orders shipped to an incorrect or incomplete address provided by the customer are not eligible for a refund.

• Delays Beyond Our Control: Refunds will not be granted solely due to delays caused by customs, courier services, or other external factors beyond our direct control.

• Used or Altered Items: Products that have been installed, modified, or used are not eligible for return or refund unless defective upon arrival.

3. Refund Request Process
To request a refund:

1. Contact our customer service team at [Your Email/Contact Form] within [X days] of receiving your order.

2. Provide your order number, clear photos or videos of the issue, and a detailed explanation of your request.

3. Our team will review your request and respond within [X business days] with a resolution.

4. If approved, refunds will be issued via your original payment method within [X–X business days], depending on your payment provider’s policies.

4. Return Shipping

• In cases where a return is required, we will provide instructions for returning the product to the appropriate supplier or warehouse.

• Depending on the situation, return shipping costs may be the responsibility of the customer unless the item is defective, damaged, or incorrect due to our error.

5. Exchanges
Exchanges may be offered instead of refunds when available, particularly for defective or damaged items. We will discuss the best solution with you based on product availability.
6. Third-Party Suppliers
As a dropshipping business, many of our products are shipped directly from third-party suppliers. Refund approvals may depend on supplier policies and the outcome of our claim process with them.
7. Contact Information
For refund inquiries or to start a claim, please contact us:

• Email: [Your Email Address]

• Phone: [Your Phone Number]

• Business Address: [Your Business Address]

Disclaimer
This Refund Policy is provided to clearly explain our process and obligations regarding refunds. It does not override your statutory rights under applicable consumer protection laws. External factors such as supplier availability, shipping delays, and customs procedures may affect refund eligibility and processing times.